Login Join us

F.A.Q.

Technical information

What kind of computer and equipment do I need to perform on Docler.com?

DoclerCam standalone software requirements (Normal-Medium Quality and Without Multitasking)

  • Operating System: Windows XP with Service pack 2 or 3, Vista, 7 or 8
  • CPU: Intel Core i5 or Intel Core i7, at least Quad Core Processor with 2 Ghz or higher clockrate; AMD Athlon Quad Core Processor with 2 Ghz or higher clockrate
    You can check the detailed specification of Intel processors here.
    Offers by AMD can be found here.
  • Minimum 1024x768 screen resolution with 32-bit video card
  • 2 GB RAM
  • Broadband connection with 1.5 Mbps international uploading and 2 Mbps downloading speed
  • Minimum 100 MB free space on local hard drive
  • Audio card and microphone for voice
  • Flash Player 11 or above installed within Internet Explorer
  • Microsoft DirectX End-User Runtime version 9.0c or above

DoclerCam from browser (Without Multitasking)

  • Operating System:
    Windows XP (32 bit), Windows Server 2003 (32 bit), Windows Server 2008 (32 bit), Windows Vista (32 bit), Windows 7 (32 or 64 bit) or Windows 8 (Classic and Modern),
    Mac OS X v10.6, v10.7, or v10.8,
    Red Hat Enterprise Linux (RHEL) 5.6 or later (32 or 64 bit), openSUSE 11.3 or later (32 or 64 bit), or Ubuntu 10.04 or later (32 or 64 bit)
  • CPU: Intel Core 2 Duo 2.5GHz required (Intel Core 2 Duo 3GHz recommended)
  • 1 GB RAM
  • Broadband connection with 1024 kbps international uploading and 1 Mbps downloading speed
  • Audio card and microphone for voice
  • Flash Player 11 or above
  • Supported browsers (Win): Internet Explorer 8.0 or later, Mozilla Firefox 12.0 or later, Google Chrome or Opera 11 and later
    Supported browsers (Mac): Safari 5.0 or later, Mozilla Firefox 12.0 or later, Google Chrome or Opera 11 and later
  • Microsoft DirectX End-User Runtime version 9.0c or above

I cannot see my video image. What is the problem?

First of all check if all cables are connected and if Your camera drivers are installed properly. Make sure that no other application is accessing Your camera and that You have the latest Flash player installed. You can download it from this location: http://www.adobe.com/go/getflashplayer. You need to select Your camera in Flash settings as follows:

  1. Right-click (CTRL-click for Mac users) on the video image
  2. Choose "Settings..." from the menu appearing
  3. Choose "Privacy" menu and Allow access to Your camera
  4. Click on the small web camera icon to access Camera menu
  5. Choose the camera You have installed

How do I set my audio?

In order to provide audio feed You have to have a microphone. The device itself is relatively inexpensive and many webcams actually have it integrated. Most of the microphones have a so called Jack-plug to connect to Your computer with. This should be plugged into the pink (or red) connector of Your computer's audio device.


When going live using the software DoclerCam, you will be asked to select your microphone from the first drop down menu.

I have no sound. What could be the problem?

Check if all cables are connected and your sound device drivers are installed properly. Make sure that you have the latest Flash player installed. You can download Flash here: http://www.adobe.com/go/getflashplayer.

Slow Camera Feed or Low Bandwidth Problems

In case your camera feed is slow you probably have a poor internet connection. In that case, you should be notified by the Support Team. Please follow these steps in order to solve the problem:

  1. Turn off all the other applications that might use your internet connection (like Skype, Chrome, Safari, etc).
  2. Go to http://speedtest.dditservices.com/, click on the "Begin Test" button and measure Your internet connection speed. When You contact our Support Team, please provide them with the Reference Number You received after the speed test.
  3. If Your download speed is less than 2Mb/sec and/or upload speed is less than 1024 Kb/sec then please call Your ISP (Internet Service Provider company) for more information. Most probably You will have to upgrade Your internet connection.
  4. If You use our Performer Optimum software, please make sure that Your system meets the minimum requirements
  5. Please do not use a wireless connection to perform on Docler.com
  6. We would like to suggest using the free Mozilla Firefox browser (available at http://www.mozilla.com/), install the latest Adobe Flash Player version (available at http://www.adobe.com/downloads), delete the temporary internet files from Your browser completely and restart it.
  7. Also, please uninstall any kind of toolbars like Yahoo! or Google from the browser.

Useful tips and tricks

I have low traffic in my room

The amount of visitors in your room may vary from time to time. Here are a few things that can improve your traffic and position on the homepage:

  1. Have a high quality profile picture
  2. Make sure that you have at least 5 photos in your Free Content section
  3. Check if you have a good Audio rating.
  4. Check if you have Docler Selection. If not, please contact our Support Chat for more information.
  5. Test test test. Figure out which time of the day you have the most visitors and be online as much as you can.

I don't have any Members visiting my channel

All guests are potential Members - in fact most Members were guests once. As a Broadcaster do your best to convert visitors into loyal Members.

What should I do if someone is insulting me or spamming my Free chat room?

If you have a visitor displaying inappropriate behavior in your Free chat room you have the option to kick them out or ban them. Note that this option may only be used if there is no other solution. If someone is advertising another website in your chat room please click the 'Report Bug/Spam' button in the software.

What should I do in a Private Session?

You can use the Private Session feature to give someone a music lesson or perform exclusively in front of a single viewer. You can also simply use Private Sessions to get an intimate experience with your most committed fans.


Bear in mind fans pay per minute they spend with you in a Private Session.

Who are Admins in the Free chat room?

In case someone visits your Free chat room using a name such as Admin or Docler Admin and asks for a 'promotion show' make sure you DO NOT provide them with one. Our Admins will always contact you privately. Anyone else pretending to be an Admin should be banned.

I haven't received my money! What should I do?

All Your earnings are managed by Your Master account owner (Studio boss). In case You have problems with Your payments contact him/her.

How can I earn more money?

The amount of money you make is completely up to you. Make sure your live shows have the best possible quality and that they are engaging. There are tricks that could boost your income.

You can read some useful tips on our guide.

Site related information

How to upload my photos stored on my computer to my Profile page?

You can upload your images under My profile > Images. Simply click on Browse to select an image on your computer and click on the Upload button.

How long will it take to approve my registration documents?

Our Registration Department processes registration documents in arrival order. In case You already submitted all documents it usually takes a few hours depending on the number of pending applications. If You feel it slow, do not worry. Your turn will come soon.

How can I contact my Members?

TopMembers (Members who subscribed to this additional service) have the option to send you messages after they had a Private Session with you. You can send them messages once a day. After a particular TopMember has another Private Session with you, you will be able to send another message.

You can find this feature in Your Performer Account by clicking on Messages – Message to Members. E-mailing, contacting a Member outside Docler is against the rules.

How can I change my category?

If you want to change your category you may contact our Online Support team. They can modify your actual category provided that you meet category requirements.

What is the difference between Free and Member chat?

If you are logged into the Free chat area all visitors (Guests and Members) will be able to see your video feed. Only visitors who are logged in can access the Members-only chat.

How do I know who is a Guest and who is a Member in my Free chat room?

Guests will always appear with a name such as guestxxx, where x is a number. On the other hand, Members have their own personal usernames. You might also notice Members with a VIP tag next to their nicknames. They are Members participating in the VIPMember awards. In case a Member requests a Private Session, a new window appears with the Member's name in a yellow tab in the upper left corner.

How many Members can enter my Private room at the very same time?

The maximum number of Members in Your Private room at the same time is 6. You can switch between them by clicking on the corresponding tab. Keep in mind that You need to give priority to the Member who entered first.

Online Support

You are very important to us and we strive to provide You with world class Customer Service. Customer Service agents are standing by 24 hours a day, 7 days a week, in order to meet Your needs. You may contact them online at the Customer Support chat room by clicking on Messages – Support chat Icon in Your Performer account. You can also send messages to our Support team by clicking on Messages – Message to Support.